Shipping & Refund Policy

We currently ship all orders to the continental United States.

Shipping Method: Standard shipping only
Delivery Time:
- Check each product page for specific details on product delivery time
- Delivery times vary from 2-7 weeks, depending on the item. You can check specific item shipping timelines on product pages. Timelines indicated include processing, shipment, and delivery – so the timeline you see is the time it takes to reach your door
- Due to recent customs changes, delivery may occasionally take longer than the estimated timeframe
- FedEx may reach out regarding customs forms. If you get an email from FedEx, please forward it to our email support.usa@ohouse.com and we will take care of the forms
Processing Time: Orders are processed within 2–3 business days before shipment
Restrictions: We do not ship to P.O. boxes, APO/FPO/DPO addresses, Alaska, or Hawaii at this time
Order Tracking: Once your order has arrived in the U.S., you will receive a tracking number by email
Shipping Costs: Shipping is free on all orders — no hidden fees
Taxes & Duties: All required sales tax, duties and import taxes are included in the product price — no extra fees on delivery
Refused Delivery: If a delivery is refused, you will be responsible for roundtrip shipping costs. We will deduct the shipping costs from your order amount and issue the refund once the product arrives back in our warehouse

We do not accept cancellations or exchanges once an order is placed
At this time, we’re unable to accept returns for reasons other than product defects or damages
If your item arrives damaged or defective, we’ll issue a refund on a case-by-case basis — no hassle. Please send photos and proof within 14 days of delivery. Please note, we may require you to send photos of the item packaging as well.
Please note that we are not responsible for lost or stolen packages after they are marked as delivered by the carrier
To reach out regarding an item issue, please contact us at support.usa@ohouse.com

Thanks for your understanding as we grow Ohouse in the US!

All products are manufactured overseas and may show slight variations in color, texture, or shape
Actual product appearance may differ slightly from photos due to lighting, room environment, or monitor settings
International shipping and customs clearance may cause occasional delays
In rare cases, shipping delays or cancellations may occur due to supply chain disruptions or discontinued items
Outer packaging may show signs of wear during international transit, but this does not affect product quality