Shipping & Refund Policy

We currently ship all orders to the continental United States.

Shipping Method: Standard shipping only
Delivery Time:
- Air Shipping: 1–3 weeks (includes processing time)
- Ocean Shipping: 5–8 weeks (includes processing time)
Processing Time: Orders are processed within 2–3 business days before shipment
Restrictions: We do not ship to P.O. boxes, APO/FPO/DPO addresses, Alaska, or Hawaii at this time
Order Tracking: Once your order has arrived in the U.S., you will receive a tracking number by email
Taxes & Duties: Sales tax is applied at checkout. All required duties and import taxes are included in the product price — no extra fees on delivery
Shipping Costs: Shipping is free on all orders — no hidden fees

We do not accept cancellations or exchanges once an order is confirmed
If your item arrives damaged or defective, we’ll issue a full refund — no hassle
At this time, we’re unable to accept returns for reasons other than product issues
If you need to request a refund, please contact us at global_us@bucketplace.

Thanks for your understanding as we grow Ohouse in the U.S.!

All products are manufactured overseas and may show slight variations in color, texture, or shape
Actual product appearance may differ slightly from photos due to lighting, room environment, or monitor settings
International shipping and customs clearance may cause occasional delays
In rare cases, shipping delays or cancellations may occur due to supply chain disruptions or discontinued items
Outer packaging may show signs of wear during international transit, but this does not affect product quality